Privacy Policy

Privacy Policy for Play Pal Studios


This Privacy Notice (“Notice”) describes what information Play Pal Studios (referred to as “Play Pal Studios”, “we”, “us”, “our” in this Notice) collects, stores, uses, or otherwise processes when you (“you”, “your”, “yours” in this Notice) use the mobile, online and downloadable products and services offered by Play Pal Studios and its partners (collectively, “Services”). Thank you for playing Play Pal Studios! This Privacy Policy outlines how Play Pal Studios, owned by Play Pal Studios, collects, uses, and protects your information when you use our games.

Information We Collect

Play Pal Studios (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This “Information We Collect” section outlines the types of information we may collect from you when you use our App/Game/website or interact with our products and services.

1. Personal Information:

When you use our website or engage with our services, we may collect personal information that can be used to identify you. This may include but is not limited to:

  • Name
  • Email address
  • Contact information
  • Billing details
  • Account Details.

2. Usage Data:

We may automatically collect information about how you interact with our website and services. This data may include:

  • IP address
  • Device information (e.g., device type, operating system)
  • Browser information (e.g., browser type, version)
  • Pages visited, links clicked
  • Time and date of your visit
  • 3. Cookies and Similar Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyse usage patterns, personalize content, and provide relevant advertisements. You can manage your cookie preferences through your browser settings.

4. Location Information:

With your consent, we may collect information about your approximate location based on your IP address or more precise location if you enable location services on your device.

5. Information from Third Parties:

We may receive information about you from third-party sources, such as social media platforms, if you choose to connect your account or use third-party login credentials.

6. Children’s Information:

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

7. Child Protection:

While keeping in view the child protection, our services closely comply with the standards administered by International Child Protection Agencies. We do not intentionally target children under 13 years of age, but if someone around you under the age of 13 has tempted to contact/or do business with us, please advise at accessplaypal@gmail.com so that we may be able to rectify the matter. 

We will not sell, distribute or lease your personal information to third parties, except in the delivery of this game, unless we have your permission. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Why We Collect This Information:
We collect and process your information for the following purposes:

  • To provide and maintain our services
  • To personalize your experience
  • To improve our website and services
  • To communicate with you
  • To comply with legal obligations

Your Consent:

By using our website or Game or services, you consent to the collection and processing of your information as described in this Privacy Policy.

Data Security:

We take reasonable measures to protect the confidentiality and security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy:

We reserve the right to update and revise this Privacy Policy. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

For any questions or concerns about our Privacy Policy, please contact us at accessplaypal@gmail.com

 

A) Information you provided us

Your Play Pal Studios account information, including your email address, username, real name, country, date of birth, telephone number and password

Billing information, such as your name, payment card number, payment account details, and shipping address

Security questions and answers

Details you provide in response to surveys about our Services

Information you provide when seeking help from us such as your name, telephone number and records (including call recordings) of the issues you experience

B) Information you provide when playing online

When you participate in social features such as chat, the audio, visual, and electronic information that you disclose may become publicly available. It also may be read, copied, collected, or used by other players. Please make sure your privacy settings reflect your preferences. If you participate in online multiplayer games, you’re in-game profile information, gameplay, and statistics are visible to all. In some cases, when you play certain multiplayer modes, we may record your gameplay and replay it to other players to race against.

C) Other Information regarding the Services

We may collect other information automatically when you use our Services, including:

  1. IP address
  2. Mobile and other hardware or device identifiers.
  3. General geolocation data (derived from IP or device settings).
  4. Browser information, including your browser type and the language you prefer.
  5. Information about your device, hardware and software, such as your hardware settings and components.
  6. Details about what Services you purchase or obtain, and your use of them.

We also may collect and store information locally on your device, using mechanisms like cookies, browser web storage (including HTML 5) and application data caches.

D) Legal Basis for Processing

If you are a resident of the European Union, we rely on a number of legal grounds to process information about you. For example, we will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and where we have a legal obligation to process your information. For example, we rely on our legitimate interests to serve targeted marketing for our Services and on contractual necessity to process information when you create an Play Pal Studios account. To learn more about the legal grounds on which we rely to process your information for any particular purpose, please contact us as set out below.

2. How We Collect Information: 

A) Cookies

Cookies are small text files stored on your Internet browser. We use cookies and similar technologies to help us understand things like what web pages, features or ads you view and what games you play. This information helps us enhance your player experience. You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to guidance provided by your individual web browser if you’d like help in managing your cookie preferences. We use other technologies for similar purposes as a cookie. We use tracking pixels or clear GIFs to collect information about your use of our Services and your response to our marketing emails. We use Internet log files (which contain technical data such as your IP address) to monitor traffic on our Services, troubleshoot technical problems, detect and prevent fraud, and enforce our Term of Use.

B) Analytic Technologies

We use our own game servers and internal and third-party analytic technologies to collect information about how you use our Services, your computer or device and the health of our Services. We may collect and store data from your computer or device when you use our Services. This information includes technical and related information about your computer or device and operating system (such as IP Address and device ID), information about your feature usage, gameplay and usage statistics, system interactions and peripheral hardware for purposes set out in this Notice. If you play a game offline, this data will be stored on your device and transmitted to us when your device connects to the Internet. If you participate in online Services, we may also collect, use, store, transmit and publicly display your persona and/or statistical data regarding your game play, or identify content that is created and shared by you with other players. Third party analytics technologies integrated into our Services may combine the information they collect in connection with our Services with information they have independently collected over time and across different websites. Many of these companies collect and use information under their own privacy policies.

C) Anti-Cheat and Fraud Prevention: 

Play Pal Studios is committed to providing a safe and fair gaming environment for all players. When you log in to one of our Services, set up an Play Pal Studios account or make purchases, we or third parties may use cookies and similar technologies, or collect data about your machine or device, to create a machine fingerprint or hash of your machine components, for fraud prevention, security and authentication purposes. We may also monitor publicly-available information, third party sites and/or use anti-cheat technology with our Services, including automated anti-fraud and abuse algorithms.

3. How We Collect information:

We use your personal and non-personal data, both individually and combined together, in the following ways.

  1. operate, improve, and develop our games and Services
  2. undertaking research for technological development and demonstration
  3. provide you with personalised recommendations for Play Pal Studios games and/or Services
  4. measure the health and efficiency of our Services
  5. detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and prosecute those responsible for that activity
  6. set up and maintain accounts you register for
  7. facilitate your gameplay on multiple devices when available
  8. identify, fix, and troubleshoot bugs and Service or functionality errors
  9. provide software updates
  10. performing audits related to interactions, transactions and other compliance activities
  11. facilitate sharing on social networks
  12. measure the effectiveness of advertising
  13. other purposes you consent to, are notified of, or are disclosed when you provide personal data
  14. to comply with the law, and to enforce our agreements and policies.

To provide you support, including to:

  • help identify and troubleshoot problems with your account or games
  • manage and send you important information about your account, Services, purchases, subscriptions
  • communicate with you and respond to your specific requests or questions.

To personalise our communications with you, including to:

  • provide offers and/or information relating to games you might like
  • personalise advertising for you and deliver targeted marketing, service updates and promotional offers.

We retain the information we collect for as long as necessary to provide our Services, and we may retain that information beyond that period if necessary for legal, operational or other legitimate reasons.

4. Information we share with the third party.

We do not share, sell, or disclose your personal data, other than with the categories of third parties listed below. We do not sell the personal data of players under 16 years of age without affirmative authorisation

A) Service providers

We may employ third parties located in and outside of your country of residence (including outside of the European Economic Area (EEA)) to collect or process personal data on our behalf for the purposes described in Section 3 above, including but not limited to conducting market surveys, IT and related services, facilitating credit card processing, or sending emails. When our third-party agents or service providers collect or receive personal data, we require that they use the personal data only on our behalf and for purposes consistent with this Notice.

B) Affiliates

We may share personal data with our affiliated companies.

C) Business partners

We may provide personal data to business partners with whom we jointly offer Services. In such cases, our business partner’s name will appear along with ours.

D) Advertising partners

Through our Services, we may allow third-party advertising partners to set technologies and other tracking tools to collect information regarding your use of our Services and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, browser information, time of day). We may also combine and share such information and other information (such as your de-identified account information, demographic information, hardware specifications, and past purchase history) with third-party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioural advertising.” We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your Play Pal Studios personal data with third-party advertising partners, you can email us at accessplaypal@gmail.com

E) Disclosures to protect us or others

We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

F) Disclosure in the event of corporate transaction

In the event of a reorganisation, merger, sale or bankruptcy, we may transfer all information we collect to the relevant third party and will obtain your consent to do so if required by law or contract.

G) Third-party plugins

When third-party technologies or social tools (e.g. Facebook) are integrated into our Services, those third parties may collect information about your use of our Services.

H) User of de-identified information

We may share de-identified or aggregated information with third parties.

5. HOW DO WE KEEP YOUR INFORMATION SECURE?

A) Technical and Organisational Measures

We have adopted technical and organisational measures to provide your personal data a level of security appropriate for the degree of risk involved with the processing activities described in this Notice. These measures are designed to protect your personal data against accidental or unlawful destruction, loss, or alteration as well as unauthorised disclosure or access. The specific measures we employ vary, but typically include, for example, encryption in transit, pseudonymization of identifying data where feasible, controls to limit access to services or systems that contain personal data, and maintaining procedures to handle any suspected security incidents. That said, no security measure is 100% perfect. This means we cannot guarantee the security of your information and, to the extent permitted by law, do not assume any responsibility for the unauthorised use or access to your information under our control

B) Storage and processing

Personal information we collect may be stored and processed for the purposes set out in this Notice in any country in which Play Pal Studios, its subsidiaries, or third-party agents operate. By using our Services, you acknowledge that your personal data may be transferred to recipients in countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship. In these cases, we will ensure appropriate safeguards to protect your personal data. These safeguards may include compliance with the European Commission’s standard contractual clauses for transfers of personal data. Upon request, we can provide you a copy of the European Commission’s standard contractual clauses and further details on the applicable safeguards

6) YOUR RIGHTS: 

If we are processing your personal data, you have the right to:

  • access, correct, or request the deletion of your information
  • request us to restrict our processing of your information
  • object to our processing of your information to the extent our processing is based on our legitimate interests or the legitimate interests of a third party
  • where technically feasible, request a copy of the personal data you have provided to us in machine-readable format.

Where our processing of your information is based on your consent, you also have the right to withdraw your consent at any time. Please be aware that we may continue processing your information despite your withdrawal of consent, if we have a lawful basis for doing so. To access your information in our Services or to request its deletion, please use the automatic tools provided in our Services, where applicable. You will find them in the game settings. We ask you to primarily use these tools to submit requests, because that helps us validate, process, and fulfil your request more quickly and reliably. To unsubscribe from our marketing communications, please use the unsubscribe link provided in the messages we send. The unsubscribe link is typically found at the end of the message. To exercise any of your rights, you may also contact us at accessplaypal@gmail.com.To fulfil requests submitted by email, we may need to confirm your identity to verify your right to make the request, which may involve requesting additional information from you. While we will usually not do so, we reserve the right to charge you an appropriate fee for the exercise of your rights were permitted by applicable laws and regulations. Finally, you always have the right to lodge a complaint with your local data protection authority regarding our processing of your data. For more information, please contact your local data protection authority.

7) THIRD PARTY SITES:

Our websites and Services may contain advertising or links to third-party websites. If you click on those links, including an advertisement, you will leave the Play Pal Studios website and go to the site you selected. If you visit a third-party website or use a third-party service, you should consult that sites or service’s privacy policy.

 Third Party Services: 

When you use our Services, you might also use third party services, such as Facebook, Twitter, Google Play Services and Game Centre. We do not control how they interact with you and you should ensure that you consent to the terms of use and privacy policies offered by the third-party services before providing them with your information. You acknowledge that we are not liable when third party services use information you provide to them.

We encourage you to be careful about the protection of your own personal information when using third party services such as social media platforms.

We also work with certain business partners, such as other game developers and advertising partners, and information collected from you may be shared through these partnerships.

Analytic Data from Firebase or Google Analytics that been stored will be deleted after 90 days to only use data for the minimum of time.

Below is a list of some of our business partners, but not all, that we actively share user information and site usage data with:

 

In-app Purchase

Some of our games offer in-app purchases. Examples of in-app purchases are items you can purchase (for real or in-game currency) or other additional features. If you don’t want to make in-app purchases, don’t use these paid-for options and consider disabling in-app purchases on your device.

 

Sharing of Information:

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Play Pal Studios or others
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company
  • If you log into the App using a third-party service, such as Facebook, Google Play Services or Apple Game Center, we may share information provided by those services with other players for certain in-app features, such as achievements and leaderboards.

8) AGE LIMIT

Under our Terms of Use, you represent that you are at least 16 years of age. However, we do not know the specific age of individual users of our Services. If you are under 16 years of age, please do not provide your personal data (including your name, address, telephone number, or email address) to us or use the Services to make your personal data available to others. If we discover that we hold personal data relating to a user under 16 years of age, we will take appropriate measures to ensure that we process that data according to the requirements of applicable laws and regulations or promptly delete the data from our records. If you have reason to believe we hold personal data relating to a user under 16 years of age, please contact us.

9) CHANGES

We may update this Notice from time to time. Updates will be made available here. We may also inform you of any changes by other means that are appropriate to the significance of the changes.

10) CONTACT INFORMATION

In matters related to this Notice, you can reach us by email at accessplaypal@gmail.com. We have also designated a Data Protection Officer (“DPO”) to oversee our data protection related matters. If you have any questions or concerns about the way we use your personal date, you may contact our DPO by email at accessplaypal@gmail.com.

11) Data Safety and Collection

To comply with the rules and regulations of the Play Console Developer Policy Program, we are declaring our date safety and collection policy with the users of our apps.

  1. Data Collection and Security
  2. Our App collects/shares required user data types.
  3. User Data collected by our app is encrypted in a transit manner.
  4. Users cannot request about their data be deleted.

Data Types we collect

  • App activity (We collect information about User app interactions).
  • App Info and performance (To keep track of Crash logs we collect information about app info and performance).
  • Device or other IDs (To keep tracking of Devices on which our app is being used we use the information on Devices).

Data Safety and Usage protocol

  1. We only collect data from the user device to maintain a track record of required parameters.
  2. The data we collect is completely processed ephemerally and not visible publicly.
  3. The user must need to provide the data needed.
  4. User data is collected for the purpose of “Analytics” and “Advertising or marketing”.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at accessplaypal@gmail.com

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